For many residents, Winnipeg’s 311 service is the first place they turn when they need help with City of Winnipeg services. Whether someone is reporting a neighbourhood concern, requesting a service, or asking a question about City programs, 311 connects residents with the right department.
Over the past few years, there has been significant improvement in 311 wait times.
In 2022, residents waited an average of 11 minutes and 22 seconds to reach a 311 operator. Today, that average wait time has dropped to about 1 minute and 15 seconds, an 89% reduction.
Reducing wait times helps ensure residents can report issues in Winnipeg and access City services more quickly and efficiently. Faster response times mean people can get answers, submit service requests, and be connected to City departments without long delays.
The 311 team handles thousands of calls from Winnipeggers each week, helping residents navigate everything from service requests to general City information.
Their work plays an important role in making sure residents can access the help they need.
Thank you to the frontline 311 staff who support residents and help keep services running across Winnipeg every day.
